Cashless FAQ

What is cashless?
Cashless is a payment system that makes transactions easier and safer. You’ll have a wristband to which you can charge the amount you plan to spend and use it at any bar, shop or food stall inside Waking Life. At the end of the ride, you’ll be able to recover your remaining balance online.

Is cashless safe?
Yes, your wristband is protected by a highly secure encryption that makes it impossible to copy or steal the money and all the information stored on it.


Where do I get my wristband?
You’ll receive your wristband when you scan your ticket at the entrance.

What can I buy with my wristband?
Your wristband is the only accepted payment method. You can use it at every bar, food shops and other facilities services inside Waking Life.

Does my wristband have a limit or expiration date?
Your wristband will be valid for the entire duration of the event and you can use it as many times as you want. For security reasons, the maximum amount accepted on the wristband is limited.

Is my wristband water resistant?
Yes, sun and rain are not a problem for your wristband.

What happens if I lose my wristband?
Losing your wristband is like losing your wallet and your ticket, so remember to tighten it properly to your wrist. In case of loss or theft, you can go to the Info Point and ask for a new one. NOTE: your new wristband won’t have any of the money you had on your previous one.


How can I register into my account online?
Go to the cashless dedicated page and start with entering your email address in the top-up registration window. Fill in all the required information to set up your personal account, accept the Terms & Conditions and confirm.

How can I link my ticket to my personal account?
Fill in your ticket number (this number can be found on your ticket, click on ‘where’ for a hint image) in your personal account and save. All done and ready to go!

I registered online but didn’t receive the confirmation email, what can I do?
If you didn’t receive the confirmation email, check in your SPAM folder as it may have ended up there. If not found in the SPAM folder and doesn’t arrive after several minutes, send an email to our customer service and they will get back to you asap.

How can I register my account during Waking Life?
If you’re already inside and you don’t have a ticket number, you can still register using the unique code that you can find on the back of your wristband.

How do I put money into my wristband?
You can charge your wristband online before and during the festival, or at any top-up point inside. If you want to charge online, go to the cashless section on our website and follow the steps. Keep in mind that you’ll need your ticket number in order to register and start topping up. If you prefer to charge onsite, go to any top-up booth and pay in cash or by card.

How can I charge my wristband online?
Charging your wristband online is possible before and during the event. Go to the cashless section of the website and register with your email and ticket number. From the homepage of your personal account, select the top-up option that you prefer. Add it to the basket and pay with any available payment options.

What are the different options for online top-up?
The homepage of your personal account will show you all the top-up options. When you choose a top-up, you can decide if you want it to be a one-time manual top-up or an automatic one. Manual top-ups are a one-time payment that charge your wristband with the selected amount: if you run out of credit during the festival, you’ll have to top-up again online or onsite.

What’s an automatic top-up?
Automatic top-ups are automatically renewed each time your balance goes below zero during the event. You can enable this option in your personal account.

Can I top-up multiple wristbands with the same account?
Yes, you can add multiple tickets to your account and charge the wristbands linked to them. Keep in mind that once the money is charged into an account, you can’t transfer it from a wristband to another.

How much should I charge into my wristband?
You can charge your wristband with the amount that you like, but the maximum amount accepted is €500 at a time.

What happens if I don’t have enough credit on my wristband?
If the balance on your wristband is too low, you won’t be able to pay. You’ll be asked to go to top-up at any of the top-up booths. To avoid queues, you can top-up online too in your personal account. If you selected an automatic top-up online, you’ll never need to top-up during the event, as your balance will update automatically.

What if I have doubts about my balance?
At each location and before/after each transaction you can check the remaining balance on your wristband. If you have doubts about any past transaction, you can go to the Info Point and ask for your transaction history, or you can turn to your personal account for this as well. NOTE: sometimes, due to connectivity issues of the devices, there might be a delay in updating the transaction history. In this case, please wait until the end of the day to get your confirmed transaction history.


How do I recover unspent balance?
If you didn’t spend all the money on your wristband, you can request a refund through the online refund form. IMPORTANT: Remember to keep your wristband with you when you leave the festival. You will need it to ask for your online refund. The refund will be paid back after the refund period is finished. Please take into account that processing all the requested refunds might take some time.